Replacement Policy

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost. The request for replacement of the item is made within the stipulated time frame, which is 24 hrs of receiving the parcel.

To get a replacement, email us your Order Number and the Reason for returning. After receiving our confirmation for the return, you are requested to send the item back to us via local courier. Once we receive the item back, we will arrange to replace the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items for one time. If the delivery is not executed during this attempt, due to the recipient not available / premises locked, the customer will be charged for re-attempting the delivery. We shall not be responsible for any items sent to us for replacement without our confirmation.

There are certain possibilities where it is difficult for us to support you for the same:

1. In the case of the product damaged by the customer while opening the parcel.
2. We recommend the customer to make a videography while unboxing the product. Customer must have to send videography with Product replacement request through mail. Unless, the product will not be eligible for replacement request.
3. The product replacement request shall not guarantee the replacement of that particular. It completely depends on the certain criteria e.g., Proper videography, reason etc.
4. In case of any replacement from the package you have received, the product should have original packing, accessories, price tags, etc, otherwise no such claims would be entertained.

Exchange & Refund Policy

According to the Crafters Corner exchange policy, We don’t have any reverse pick-up systems and sorry for the inconvenience that this may cause. Please email us admin@craftsdunia.com for the exchange and get it approved by the team.

Please send us the product in with its original packaging and ensure that the product is intact as we cannot accept a return if the product is broken or if the product is used, etc.

Please seal the package very well to ensure it reaches us safely. Please note that the product must be returned to us intact; once we receive the product, we will do a thorough quality check. If the product fails, the quality check (any breakages, stains, marks, used, etc.) will not accept a return.

So kindly double-check for all the issues initially.

So before sending any parcel firstly email us at craftsduniaindia@gmail.com for a double-check.

• IF THE ITEM SENT FOR REPLACEMENT IS NOT AVAILABLE, WE WILL TRY TO GIVE YOU THE BEST POSSIBLE ALTERNATIVES WITH IN YOUR PRODUCT PRICE RANGE, BECAUSE EXACT CRAFT ITEMS ARE NOT ALWAYS AVAILBLE FOR REPLACEMENT BUT THE CUSTOMER’S END CHOICE WILL BE FINAL.

• In case you wish to cancel the order for no specified reasons and have already paid, then the minimum Bank Charges will be deducted while issuing the refund, which may vary from 5% to 10%.
• We do not approve to cancel after placing order.

• If we confirm the order and we cannot ship the product under normal circumstances, we will issue the refund to the customer, which might take 5-7 working days to get transferred.

Refunds:

We do not offer any refunds except in few special case:

We will only issue a CREDIT POINT / PROMO CODE which can be used for future purchases from the store.

Or if approved for refund deduction of 5% to 10% of the total amount as our banking charges will be done.

And we only refund in bank accounts despite any other method being used for payments.

Care while returning of a product:

We recommend that while shipping an item back to the us, please use a reliable courier for tracking purposes as Crafts Dunia does not take any responsibility for reimbursement or compensation if any returned packages are lost, stolen, or mishandled. We do not refund shipping in such a case.

Packaging Issues:

At Crafts Dunia we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are fragile in nature and have to travel for days/weeks/months to reach you so there is a slight possibility of any packaging being damaged. But having said that, we ensure that the product performance never goes down because of the same and the main product completely remains intact. At times, the product might have a little tampered with packaging that we originally received in the same condition. Kindly be assured that you will never have to regret your purchase from us.

Crafts Dunia only deals in brand new and the latest batch of the products, so kindly be ensured of the quality of the product.

Note: Most of our products do not have any expiry date.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Crafts Dunia, the recipient is the importer of record and must comply with all laws and regulations of the destination country.