We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
In only such cases as given above, we will replace the item at no extra cost. The request for replacement of the item is made within the stipulated time frame, which is 24 hrs of receiving the parcel.
To get a replacement, email us your Order Number and the Reason for returning. After receiving our confirmation for the return, you are requested to send the item back to us via local courier. Once we receive the item back, we will arrange to replace the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items for one time. If the delivery is not executed during this attempt, due to the recipient not available / premises locked, the customer will be charged for re-attempting the delivery. We shall not be responsible for any items sent to us for replacement without our confirmation.
There are certain possibilities where it is difficult for us to support you for the same:
Exchange & Refund Policy
According to the Crafters Corner exchange policy, We don’t have any reverse pick-up systems and sorry for the inconvenience that this may cause. Please email us firstname.lastname@example.org for the exchange and get it approved by the team.
Please send us the product in with its original packaging and ensure that the product is intact as we cannot accept a return if the product is broken or if the product is used, etc.
Please seal the package very well to ensure it reaches us safely. Please note that the product must be returned to us intact; once we receive the product, we will do a thorough quality check. If the product fails, the quality check (any breakages, stains, marks, used, etc.) will not accept a return.
So kindly double-check for all the issues initially.
So before sending any parcel firstly email us at email@example.com for a double-check.
We do not offer any refunds except in few special case:
We will only issue a CREDIT POINT / PROMO CODE which can be used for future purchases from the store.
Or if approved for refund deduction of 5% to 10% of the total amount as our banking charges will be done.
And we only refund in bank accounts despite any other method being used for payments.
Care while returning of a product:
We recommend that while shipping an item back to the us, please use a reliable courier for tracking purposes as Crafts Dunia does not take any responsibility for reimbursement or compensation if any returned packages are lost, stolen, or mishandled. We do not refund shipping in such a case.
At Crafts Dunia we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are fragile in nature and have to travel for days/weeks/months to reach you so there is a slight possibility of any packaging being damaged. But having said that, we ensure that the product performance never goes down because of the same and the main product completely remains intact. At times, the product might have a little tampered with packaging that we originally received in the same condition. Kindly be assured that you will never have to regret your purchase from us.
Crafts Dunia only deals in brand new and the latest batch of the products, so kindly be ensured of the quality of the product.
Note: Most of our products do not have any expiry date.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Crafts Dunia, the recipient is the importer of record and must comply with all laws and regulations of the destination country.